Pacific Radiology is New Zealand’s leading radiology services provider, providing imaging, reporting and contract services within New Zealand.
We’re proudly New Zealand owned and operated, and our focus is on providing world-class radiology, delivered locally. As a privately-owned company, we are focused on providing patients and partners something that no-one else can; capability and connections across NZ, supported by some of the world’s leading-edge radiologists and equipment. We place importance on continuous education and development to give our people the tools they need to succeed.
We have an exciting opportunity for a Booking Specialist/Receptionist to join us in our multi-branch administration team.
You will be responsible for providing the successful co-ordination and booking of imaging appointments as well as a frontline reception service
that contributes positively to the company’s image by effectively interacting with patients, referrers, funders and the public in a prompt and professional manner.
Your responsibilities will include, but are not limited to: - Answering incoming calls in an effective and timely manner to ensure a first call resolution
- Welcoming patients and visitors while determining and fulfilling their needs
- Apply correct protocols and liaise with the clinical team to obtain the correct procedures for the patient, any special requirements or staff required for the procedure
- Protecting patient privacy while also liaising with appropriate clinical teams to ensure the correct procedures are met
- Requesting blood tests, previous imaging and surgical notes on behalf of patients to ensure their procedures have the best outcome and ensure patient notes are clear
- Liaise with DHB travel coordinators to manage patients travel arrangements, including shuttle co-ordination and inner city travel
- Managing applications for funding as required as well as providing patients with a clear indication of costs for all procedures
You will be able to demonstrate the following skills: - Strong knowledge of Microsoft Word, Excel, Outlook, and the ability to pick up new computer systems
- Exceptional organisational skills
- Exceptional communication and customer service skills
- Ability to process large amounts of technical and variable information
- Some knowledge of medical terminology is desired
If you are interested in being considered for this opportunity, please submit your CV and accompanying covering letter by clicking the apply button.
Applications for this position close on Thursday 4th September
We will be reviewing applications as they are received so advertising may close early, do not delay and apply now.