Frequently asked questions.
Once you have submitted the webform with all your details we will create your account, then send you an email with a link to the portal and an SMS (text message) with an activation code.
Follow the instructions in the email you received from Pacific Radiology Group.
Click on the ‘Activate Account’ link, this will direct you to the myImaging Patient Portal where you can complete your registration. Type in the activation code you received by SMS, then create a unique username and password. Once done, you will be able to log in to the Patient Portal.
Your activation code will expire after one month. To request a new activation code or for assistance with your activation contact us by email at [email protected] or by phone on 0800 869 729
Did you receive your activation code over one month ago? If so, it has expired and you will need to apply for your account again.
Currently myImaging patient portal accounts are only available to patients 16 years of age or older. If you require access to reports or images for a patient under 16 years please contact us by email at [email protected] or by phone on 0800 869 729.
Follow the instructions on the login screen under “FORGOT MY PASSWORD”
If you cannot remember your password, click the ‘FORGOT MY PASSWORD’ link on the myImaging login page and follow the steps. You will receive an email with a temporary password that you can use to log in and reset your password.
You will receive your username and password in a password recovery email. Click the ‘FORGOT MY PASSWORD’ link on the myImaging login page and follow the steps.
After a number of incorrect password attempts your account will be locked to protect your medical information. Contact the Pacific Radiology team by email at [email protected] or by phone on 0800 869 729 and we can unlock it for you on the next working day after validating your identity.
To delete your account, contact us us by email at [email protected] or by phone on 0800 869 729.
Please contact your local Pacific Radiology Group region to update your personal information. A list of the phone numbers and email addresses for each region can be found here pacificradiology.com/contact.
Your account will lapse if it is not accessed within two years. If your account has become inactive you will need to reapply for an account.
Your reports are in ‘My Exams’. Click an exam to see the corresponding reports and images.
Yes, when viewing the report you wish to download click the download arrow on the top right corner of the report to download a copy to your device.
Your report is available two weeks after your exam is finalized, images are available immediately. If you require your report urgently, please contact your referrer.
If you have any questions regarding your images or the report, please discuss these queries with your referrer.
Your scans are accessed from the ‘My Exams’ button or menu tab. When you click an exam, you have access to reports and the corresponding images. Images are presented as thumbnails that you can click to increase the size of the image. You can also pan and zoom images.
Yes. In the Image Viewer, click the ‘Download’ button.
You can pan and zoom images. You can also scroll down or up (on computers) or swipe right or left (on mobile devices) to see the next or previous image within the same exam, if applicable. On mobile devices, you can pinch the image.
Only imaging studies performed at Auckland & Pacific Radiology are visible in the myImaging portal.
If you visited Pacific Radiology before we were fully digital in 2003 it may not appear. If you require access to a report from an earlier visit please contact us by email at [email protected] or by phone on 0800 869 729.
There is no app for the myImaging Patient Portal. However, it is viewable on a mobile device using a browser. You can set a bookmark under your preferred web browser or create a shortcut on your home screen.
For assistance with the myImaging Patient Portal please contact the Pacific Radiology team by email at [email protected] or by phone on 0800 869 729.
For personal computers or laptops:
Mouse – first click on the image thumbnail. Next, position the mouse cursor (arrow) over the image sequence, then use the roller on the mouse to scroll up or down through the images.
Touchpad – first click on the image thumbnail. Next, position the cursor (arrow) over the image sequence then using two fingers on the touchpad, drag your fingers up or down to scroll up or down through the images.
Mobile Devices – to scroll through the images, touch the image and move your finger up or down. Scroll left or right to move through the thumbnails.
NOTE: it can take up to 5 minutes for your images to load. If you are having trouble scrolling through your images it may be because they are still loading. Please give it a few minutes before trying again and you should be able to scroll easily.
Once the report has been released you can share any study via the Share Exam button on the top right of the screen. Sharing is done via an email address where the recipient receives a link and validation code that they can use to access the exam ten times. The shared exam is in full DICOM quality so it is appropriate for sharing with medical professionals involved in your care. When you share the exam you can choose how long to share it for (how long the link is active).
You can check on the status of exams you have shared via the Shared Exams tab in the menu. This will show you all of the exams you have shared and allow you to either extend the length it has been shared for or revoke the share link.