Medical Receptionist

Are you passionate about providing exceptional service and making a difference in the healthcare industry? We are looking for a dynamic, confident and caring Medical Receptionist to be the welcoming face of our practice, ensuring a seamless experience for patients, referrers, funders, and the public. 

Pacific Radiology is New Zealand’s leading radiology services provider. We provide our patients with world class imaging, reporting and contract services within their own communities in New Zealand.  As a privately-owned company, we are focused on providing patients and partners something that no-one else can; capability and connections across NZ, supported by some of the world’s leading-edge radiologists and equipment.
  
What we are looking for:
  
We are looking for an awesome team member to provide a frontline reception and administration service that contributes positively to the company’s image by effectively interacting with patients, referrers, funders and the public in a prompt, professional and empathetic manner. 
  
Ideally you will have had previous customer service experience in a medical reception, office administration, or similar front-line customer contact role and competent in Microsoft Office. We are after someone who is the right fit for our culture and professional practice standards to work with our great branch members. You will have strong communication skills with the ability to build empathy and rapport with patients and referrers quickly.

In the role you would:
·       Greet and Assist Patients and Callers: Determine and fulfil their needs, arrange bookings, and provide appointment information.
·       Coordinate Imaging Appointments: Manage the booking of any required imaging appointments or lists.
·       Accurate Data Entry: Check patient details and input information into our systems with precision.
·       Handle Payments: Ensure patients are aware of examination costs and process payments efficiently.
·       Liaise with Clinical Staff: Work closely with clinical staff to keep appointments running smoothly.
·       Facilitate Patient Visits: Ensure any further actions required to complete the patient’s visit are taken care of.
  
Skills and Experience:
·       Professional Experience:2+ years in a professional administrator role.
·       Tech-Savvy: Proficient in Microsoft Office and quick to learn new computer systems.
·       Organisational Skills: Exceptional organisational and time management abilities.
·       Customer Service Excellence: Deliver outstanding customer service with exemplary interpersonal skills.
  
If you're ready to join a team that values professionalism and patient care, you have the attributes required for this role and want to be part of a dedicated team we want to hear from you! Submit your CV and a cover letter today to be considered for this exciting opportunity.

Please note, appointment to this position will be conditional on a satisfactory Police vetting and risk assessment as per the Children’s Act 2014.

Applications for this position close 11th July.  Please note we are reviewing applications as they are submitted.