We have an exciting opportunity for three fixed term Booking Specialist’s to join us in our Christchurch based Contact Centre.
You will be responsible for providing the successful co-ordination and booking of imaging appointments that contribute positively to the company’s image by effectively interacting with patients, referrers, funders, and the public in a prompt and professional manner.
Pacific Radiology is a busy multi-modality private practice with multiple clinics across much of New Zealand. We are part of the
RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology.
RHCNZ is New Zealand’s leading private radiology provider, dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands - Auckland Radiology, Bay Radiology and Pacific Radiology.
Your responsibilities will include, but are not limited to: - Answering incoming calls in an effective and timely manner to ensure a first call resolution and schedule appointments for a range of examinations for patients
- Apply correct protocols and liaise with the clinical team to obtain the correct procedures for the patient, any special requirements or staff required for the procedure
- Protecting patient privacy while also liaising with appropriate clinical teams to ensure the correct procedures are met
- Requesting blood tests, previous imaging and surgical notes on behalf of patients to ensure their procedures have the best outcome and ensure patient notes are clear
- Managing applications for funding as required as well as providing patients with a clear indication of costs for all procedures
You will be able to demonstrate the following skills: - Strong knowledge of Microsoft Word, Excel, Outlook, and the ability to pick up new computer systems
- Exceptional organisational skills
- Warm and engaging interpersonal skills showing understanding and empathy
- Rock-solid customer service experience preferably within a Contact Centre environment
- Ability to process large amounts of technical and variable information in a calm and professional manner
- Some knowledge of medical terminology is desired
Benefits of joining our organisation: - Supportive environment that promotes a high standard of professionalism
- Competitive remuneration package and additional leave
- Ongoing professional development provided and encouraged
- Wellbeing initiatives including funded private health insurance, EAP services and regular team functions
If you are interested in being considered for this opportunity, please submit your CV and accompanying covering letter by clicking the apply button.
Applications for this position close on Monday 25th May
We will be reviewing applications as they are received so advertising may close early, do not delay and apply now.