Contact Centre Team Leader

He whakamārama mō te tūranga mahi | About the role

We are seeking applications for a Contact Centre Team Leader in Wellington. In this position you will gain the opportunity to drive team performance, optimise workflows, and enhance service delivery within a fast-paced contact centre environment.

This is a permanent / full-time 40 hours per week position.

The successful candidate will:

• Lead, coach, and support a team of Bookings Specialists to achieve performance targets and deliver outstanding patient service.
• Monitor, analyse, and improve operational performance, ensuring efficient workflows and high-quality outcomes.
• Foster a positive, collaborative team culture aligned with organisational values and continuous improvement.

Ngā pūkenga e rapu nei mātou | About you

• Proven leadership capability with the ability to motivate, coach, and develop team members
• Strong communication and interpersonal skills, with a patient -focused approach
• Highly organised with the ability to manage competing priorities and drive performance outcomes
• A continuous improvement mindset, with the ability to identify opportunities and implement effective solutions

For this great opportunity, we are looking for someone who can demonstrate our values:

• PATIENTS are our why. We listen to patients, respect their choices, and involve them in decisions about their imaging and care.
• Our TEAM is our greatest strength.
• MANAAKI is at our core. We treat everyone with warmth, respect, empathy, and compassion, acknowledging their worth and dignity.
• EXCELLENCE is our ambition.

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. This mahi makes a difference!

We offer a competitive salary and staff benefits package including:

• Generous leave: 5 weeks annual leave and up to 5 days domestic leave annually (pro rata)
• Professional training and development opportunities
• Employee Assistance Programme (EAP)

Ko wait mātou | About us

Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology.

Across RHCNZ, New Zealand’s leading private radiology provider we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands - Auckland Radiology, Bay Radiology and Pacific Radiology.

Me pēhea te tono mai | How to Apply

Click APPLY and include your cover letter and CV. Applications close 3 July 2026. Please note we are reviewing applications as they come in and may close prior to the closing date if we receive a large number of applications.

We place importance on our people having a sense of belonging, so if you require adjustments to fully participate in the recruitment process, please let us know.