Frequently asked questions.
Follow the instructions in the email you received from Pacific Radiology Group.
Click on the ‘Activate Account’ link, this will direct you to the myImaging Patient Portal where you can complete your registration. Type in the activation code you received by SMS, then create a unique username and password. Once done, you will be able to log in to the Patient Portal.
Your activation code will expire after one month. To request a new activation code or for assistance with your activation contact us by email at [email protected] or by phone on 0800 869 729
Did you receive your activation code over one month ago? If so, it has expired and you will need to apply for your account again.
Currently myImaging patient portal accounts are only available to patients 16 years of age or older. If you require access to reports or images for a patient under 16 years please contact us by email at [email protected] or by phone on 0800 869 729.
After a number of incorrect password attempts your account will be locked to protect your medical information. Contact the Pacific Radiology team by email at [email protected] or by phone on 0800 869 729 and we can unlock it for you on the next working day after validating your identity.
Yes, when viewing the report you wish to download click the download arrow on the top right corner of the report to download a copy to your device.